Refund Policy

Core Refund Principles

Computing Power Consumption and Non-Refundable Baseline

Welcome to our refund policy. Before delving into the specific execution details of this policy, we must explain to you with utmost transparency the technical logic and cost structure of the underlying commercial operations of this music generation platform. The core services of this platform are not provided by traditional local software programs, but are realized through deep integration and real-time invocation of industry-leading third-party artificial intelligence music generation application programming interfaces. This means that the moment you input a prompt in our front-end console and click the generate button, your instruction is sent to the cloud, directly triggering extremely expensive high-performance graphic processing unit computing power consumption on remote servers. This consumption of computing power occurs instantaneously and is absolutely irreversible. Every rendering of audio, synthesis of vocals, and mixing of backing tracks generates direct and certain third-party interface invocation costs for us. Based on this unique sunk cost attribute, this platform establishes a strictly enforced non-refundable baseline principle. Generally speaking, all sold subscription plans and individually purchased computing power token packages, once the transaction is completed, are considered final sales and will not be refunded.

Sunk Attribute of Subscription Fees and Tokens

To quantify this irreversible computing power consumption, we have introduced a computing power token system internally as the core unit for billing and measuring rights. The subscription fees you pay or the token packages you purchase independently represent, in legal and commercial substance, your pre-booking and locking in of a specific number of third-party artificial intelligence model generation request permissions from us. Tokens are not merely virtual digits; they are strictly anchored to real cloud computing resources and bandwidth costs. When tokens are issued to your account, we have already reserved the corresponding computing space for you in the cloud infrastructure. Therefore, these tokens possess a high degree of consumability and time sensitivity. Once tokens are utilized for actual generation tasks, regardless of whether the result of that generation task perfectly aligns with your subjective musical aesthetics, the physical computational process behind it has actually occurred, and that portion of tokens and their corresponding financial value immediately sink, transforming into fulfilled service delivery, and absolutely cannot be converted back into fiat currency to be refunded to you in any form.

Subscription Cancellation and Downgrade Management

Standardized Cancellation Process for Automatic Renewal

We understand that your creative needs and financial planning may change over time. To ensure your flexibility when using our music generation services, this platform absolutely does not set any hidden binding or forced renewal traps. Most premium paid subscription plans default to a cyclical automatic deduction mechanism to ensure you do not encounter abrupt interruptions due to quota exhaustion while in a creative flow. If you decide to no longer continue paying for your current subscription tier, you possess complete autonomy to terminate this automatic renewal contract at any time. You simply need to log into your personal account, navigate to the dedicated billing and subscription management control panel, click the cancel subscription button, and follow the standardized confirmation prompts on the system screen to complete the final operation. We strongly urge that you must execute this cancellation operation with a buffer time of at least twenty-four hours prior to the end of the current billing cycle, to absolutely prevent the third-party payment gateway from executing the next automatic fee deduction on your account at the start of the new billing cycle due to system latency.

Retention of Rights Before the End of the Billing Cycle

When you successfully submit a request to cancel your subscription following the standard process, please rest assured that this does not mean the services within the current billing cycle you have already paid for will be immediately cut off. We adhere to the principle of fair trade; your cancellation operation solely represents your rejection of future renewal contracts and will absolutely not affect the existing rights you have already purchased. For every minute and every second before the current billing cycle you have fully paid for completely ends, you still retain complete access to all paid privileges, including premium generation channels, high-speed rendering queues, and commercial copyright licenses. The unconsumed subscription quota tokens remaining in your account can still be freely used for music creation until the very last second when the calendar page of the current billing cycle turns.

Data Cleanup Warning Upon Downgrading to the Free Tier

The end of the subscription cycle marks a major downgrade transition for your account permissions. Once the current paid cycle officially expires, your account will automatically downgrade to the free basic tier containing strict limitations. Herein, we must issue an extremely serious data cleanup risk warning to you. This platform implements differentiated cloud storage resource allocation strategies for users across different tiers. When you are in an active paid subscription status, the system provides long-term secure hosting services for all the precious music assets you generate. However, free basic users, limited by exorbitant cloud storage costs, will have their generated audio files, inputted prompt metadata, and related project records retained in our system for a maximum of only fourteen natural days. When your account downgrade takes effect, all your future generation results will immediately become subject to this extremely strict fourteen-day retention policy. More importantly, the historical long-term assets you accumulated during your subscription period will also face re-examination. We will grant you a reasonable grace period after the downgrade becomes effective. If you fail to reactivate your subscription or completely download and back up your cloud assets to your local physical hard drive within this period, the storage cleanup scripts automatically executed by the system's underlying layers will ruthlessly and irreversibly permanently destroy those music data exceeding the fourteen-day limit. The platform assumes no responsibility for data recovery or loss compensation for such lawful data destruction triggered by downgrading.

Special Refund Exception Circumstances

Internal Compensation for Major Platform Technical Failures

Although we have established a strictly enforced non-refundable baseline, we do not completely absolve the platform's own performance responsibilities. In an extremely rare and extreme exceptional circumstance, namely if the core integrated systems underlying this platform suffer a catastrophic crash, or the third-party artificial intelligence music generation interfaces we rely upon experience persistent, large-scale disastrous downtime, causing you to be completely unable to log into the system, unable to initiate any generation requests, or having all generation tasks return severe system error codes for a significantly long period of time. Upon your submission of a failure report to us, and following an in-depth investigation by our highest-level backend engineering team ultimately confirming that the fault and responsibility for this major service interruption lie one hundred percent with this platform or our upstream interface suppliers, our legal and financial departments will initiate an internal emergency compensation mechanism. Under this extreme failure scenario, we will consider providing you with non-standardized internal compensation at our discretion, based on the precise temporal proportion of the ongoing failure, your specific degree of impact, and the remaining value of your current subscription plan. This compensation typically manifests as a one-time airdrop of additional computing power tokens to your account, or freely extending the validity period of your subscription by the corresponding number of days. Only in the most extreme circumstances will it involve proportionally refunding the fiat currency of the damaged portion back to your original payment channel.

Handling Fraudulent Transactions and Unauthorized Deductions

We hold the highest level of commitment to maintaining the security and integrity of financial transactions. If, upon reviewing your bank statements or credit card consumption records, you discover a deduction directed toward this platform, and you yourself have absolutely never registered an account with us, nor have you absolutely ever authorized any third party to use your financial information to purchase our computing power tokens or subscription plans, this situation will be defined by us as an extremely severe suspected fraudulent transaction. Faced with such unauthorized deduction incidents, we implore you to directly contact our legal security support team at the very first instance. We will request that you provide necessary identity proof materials and transaction anomaly certificates issued by your bank. Once a joint investigation by our security risk control hub and the payment gateway confirms that the transaction was indeed initiated illegally utilizing a stolen credit card or via other cyber hacking methods, we will immediately freeze and ban the infringing account suspected of fraud, and initiate a full refund process at the fastest possible speed, returning the illegally deducted funds in full along the original path back to the victim's original payment account.

Conditional Early No-Reason Refund Limitations

To find an extremely fragile balance between protecting the bottom line of third-party interface computing costs and safeguarding consumers' reasonable rights to trial and error, we have specifically established a limited refund channel with extremely stringent prerequisite conditions. After you purchase a computing power token package or initially subscribe to a premium plan, if you find that the product functionalities significantly deviate from your expectations, you are only eligible to apply for a full or proportional refund if you simultaneously meet the following two absolutely non-negotiable hard conditions. The first condition is an absolute limitation in the temporal dimension: you must formally submit a refund appeal to us within three natural days calculated from the date the purchase transaction is completed or the subscription takes effect. The second condition is an absolute limitation in the consumption dimension: during this three-day observation period, the total amount of computing power tokens you consumed utilizing that specific order, or the actual generation quota used within the subscription allocation, must absolutely not exceed five percent of the total quota you purchased. This microscopic five percent margin for error is to allow you to conduct extremely lightweight interface connectivity testing. If the time you submit the application exceeds the third natural day post-purchase, or if the backend logs of your account reveal at the time of your application that you have consumed more than five percent of the computing power quota, this will irrefutably prove that you have substantially enjoyed and consumed the expensive computing resources provided by our third-party interfaces. Your refund application will be automatically intercepted by the system and absolutely rejected. There is no room for negotiation regarding this rule.

Specific Scenarios for Absolute Refund Rejection

Disclaimer on Music Generation Quality and Subjective Aesthetics

Generative artificial intelligence music creation is a frontier technological exploration full of randomness, probability, and subjectivity. Because the underlying artificial intelligence models output results through deep learning and probabilistic prediction based on hundreds of millions of human historical music data, every melodic progression, harmonic arrangement, vocal texture, and emotional expression generated possesses unrepeatable random characteristics. We can absolutely not guarantee or promise you that the music works output by the generative models can one hundred percent perfectly replicate the subjective expectations in your mind, nor can we guarantee that the generated audio will not contain any flaws, pitch issues, or structural oddities. Aesthetic evaluation of musical art is inherently an extremely personalized subjective experience. Therefore, if you initiate any refund requests to us merely on the grounds of dissatisfaction with the finally generated musical style, feeling the vocals are unnatural, believing the melody lacks commercial pop potential, or claiming the generation results failed to meet your subjective aesthetic standards, these will be lawfully and absolutely rejected by us. You must fully acknowledge and voluntarily bear this risk of subjective result deviation brought about by the characteristics of generative artificial intelligence technology before clicking the generate button.

Punitive Banning Caused by Violation of Terms of Service

This platform is dedicated to building a healthy, lawful digital creation ecosystem that respects intellectual property rights. We clearly stipulate extremely strict user codes of conduct in our Terms of Service. If you abuse the generation tools on the platform, attempting to bypass security mechanisms via malicious prompts to generate illegal audio involving violent terrorism, extreme hate, or exploitation of minors, or if you force the large-scale generation of cloned music infringing upon the absolute copyrights of real-world prominent musicians, or if you deploy illegal scripts to maliciously and at a high frequency scrape interface computing power, once our automated security risk control system or manual auditing team captures and verifies your severe violating behaviors, we will immediately implement the most severe punitive banning measures against your account. Under this circumstance of account freezing or permanent termination caused by your severe personal breach of contract, all remaining subscription duration, unconsumed computing power tokens, and all historical generated assets within your account will be confiscated in full without compensation. You have no right to claim any form of refund or financial compensation from us regarding these confiscated residual values.

Disclaimer on Free Quota Exhaustion and Impulsive Consumption

When formulating our commercialization strategies, we have fully considered the experiential needs of our users. We provide every newly registered ordinary user with a free trial quota designed for functional exploration. We strongly recommend that before deciding to make any financial investment using real money, you fully utilize these free quotas to comprehensively evaluate the generation quality of this platform, the interface response speed, and the usability of the operational interface. When, after careful consideration, you actively input your payment password, confirm the purchase of tokens or a subscription plan, and your consumption of computing resources exceeds the aforementioned five percent warning line, this constitutes, in terms of commercial contract, your complete recognition of the value of the services on this platform. If, after consuming a large amount of tokens, you suddenly attempt to demand a refund because a personal project is canceled, you lose interest in music production, or simply due to regret over impulsive consumption, we will firmly invoke the non-refundable baseline to refuse. The commercial consumption decisions of adults should be built upon a foundation of rationality and prudence; we do not provide a financial safety net for the aftermath of impulsive consumption in any form.

Delays Caused by Client-Side Network or Device Failures

To smoothly utilize our cloud-based artificial intelligence music generation workstation, a stable and high-speed internet connection, as well as modern browser devices meeting basic performance requirements, are indispensable objective prerequisites. If, during your generation task request process, the console interface freezes, the generation progress bar stagnates, or the audio download fails because of your personal local wireless router failure, regional broadband interruption by your network operator, aging and lagging of your computer hardware, or malicious plugins installed in your browser intercepting network communications, these issues are completely classified as defects in your client-side environment in terms of technical responsibility allocation. This platform is not responsible for any technical failures occurring within your personal network topology. You must absolutely not use such unsmooth usage caused by defects in your own equipment or network environment as a legitimate reason to claim service quality defects from us or demand a refund of subscription fees.

Billing Disputes and Support Channels

Formal Appeal Channels for Billing Disputes

We are committed to establishing a collaborative relationship based on transparency and trust with all creators. If, upon carefully checking your monthly bank statements or third-party payment platform bills, you discover any deduction items involving our platform that you believe contain amount calculation errors, duplicate charges, or unknown attribution, we implore you to remain calm and temporarily hold off on directly initiating a destructive forced chargeback request with your card-issuing bank or payment institution. Forcibly executing a chargeback will not only incur exorbitant external financial dispute handling fees but will also trigger the automatic defense mechanisms of our system's frontlines, resulting in your platform account being immediately locked. The correct handling method is that you should immediately submit a formal appeal email to our financial support team via the exclusive billing dispute email address provided on the support page of our official website. In the email, you must provide in detail your registered account email address, the order receipt number in dispute, the exact date and amount of the deduction, and a detailed factual description of why you believe the deduction is problematic.

Review and Processing Timeframes for Refund Requests

When our financial support team receives your formal written application meeting the aforementioned strict special refund conditions, we will immediately initiate a rigorous internal review procedure. Our database engineers will extract all underlying interface invocation logs of your account during the relevant time period to precisely verify whether your true computing power consumption ratio is strictly controlled within the five percent red line. The compliance review team will simultaneously investigate whether your account exhibits any high-risk behaviors violating the Terms of Service. Due to the necessity of complex cross-departmental data verification, we promise to complete the preliminary review and investigation within five standard business days of receiving your appeal email, and formally notify you of the final verdict of approval or rejection via email. If your refund request is extremely fortunate enough to meet all demanding exceptional conditions and gains final approval, we will immediately issue a refund command to the third-party payment gateway. Please understand that due to the complex connectivity of global cross-border financial settlement systems and differences in internal clearing processes of various card-issuing banks, the time it takes for the refunded funds to actually arrive in your original payment account may face certain delays. Typically, you will receive this payment within seven to fourteen business days after we issue the refund approval notice; we assume no responsibility for urging this portion of time consumed during the bank system's processing phase.

Our E-mail: support@beatbun.com